Frequently Asked Questions

Billing and Payment Questions

How do I change my bill preferences?

You can change your bill preferences (paper/paperless) along with account and billing information through the Customer Connect Portal

How do I make a payment through the automated system?

For guidance click button below.

Make Payment

If my water service is shut off for non-payment, how long will it take to have service turned back on?

Under normal circumstances, water service is restored within 36 hours after you pay your balance and all required fees.

Why am I receiving a Disconnect Letter?

If payment is not received on or before the due date, a 10-day disconnect letter will be mailed to the customer and a late fee of 10% or $5.00 will be assessed. 

If payment is not received before the disconnect date shown on the letter, service will be disconnected.

All past due amount and fees incurred must be paid in advance of service being reinstated.

When is my water bill due?

Bills are sent out 16 days before the due date.  Your due date is on the 7th, 14th, 21st, or 28th depending on your subdivision.

View Subdivision/Due Date

Can you help me understand my first bill?

On your first utility bill, you can expect to see:

  • Usage charges
  • There may be a partial billing for monthly services from the day of activation to the last meter reading date.
  • One time transfer fee
  • There may be a one time deposit fee which is fully refundable with 18 months of good payment history.

What are my bill payment options?

Click here to view all payment options. For the Spanish version, click here.