Site Pages (36)
Frequently Asked Questions
Billing and Payment Questions
Q: When is my water bill due?
A: Quadvest has updated to cycle billing. Bills are sent out 16 days before the due date. Your due date is on the 7th, 14th, 21st, or 28th depending on your subdivision. Contact Customer Care for your due date.
Q: Where can I pay my water bill?
A: We offer multiple ways to pay your water bill. Click here to view all payment options. Click here for the Spanish version.
Q: How do I update my bill preference?
A: To change your bill preference (paper/paperless), visit the Customer Connect Portal.
Q: Why am I receiving a Disconnect Letter?
A: If payment is not received on or before the due date, a 10-day disconnect letter will be mailed to the customer and a late fee of 10% or $5.00 will be assessed.
- If payment is not received before the disconnect date shown on the letter, service will be disconnected.
- All past due amounts and fees incurred must be paid in advance of service being reinstated.
Q: If my water service is shut off for non-payment, how long will it take to have service turned back on?
A: Under normal circumstances, water service is restored within 36 hours after you pay your balance and all required fees.
Boil Water Notice
Q: What do I need to do when a Boil Water Notice is in effect?
A: Boil your water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc...). To boil water: Fill a pot with water and heat until bubbles come from the bottom to the top of pot. Let boil for 2 minutes after water reaches rolling boil. Turn off heat source and let the water cool. Pour the water into a clean container with a cover for storage.
Click here for other Boil Water Notice Tips.
Consumer Confidence Reports
Q: When do I get the new CCR?
A: CCRs are due by July 1
Q: Where can I find my CCR?
A: Under the CCR tab on our website, or click here.
Other
Q. How do I read my Water Meter?
A. Click here.