Frequently Asked Questions

Billing and Payment Questions

 

Q: When is my water bill due?

A: Quadvest has updated to cycle billing.  Bills are sent out 16 days before the due date.  Your due date is on the 7th, 14th, 21st, or 28th depending on your subdivision.

 Click here to view Subdivision/Due Date.

 

Q: Where can I pay my water bill?

A: Payment may be made over the phone, in-person at our office or a CheckFree pay station, by mail, or online. We accept Mastercard, Visa and Discover.

 

Q: Can you help me understand my first bill?

 A: On your first utility bill, you can expect to see:

  • Usage charges
  • There may be a partial billing for monthly services from the day of activation to the last meter reading date.
  • One time transfer fee
  • There may be a one time deposit fee which is fully refundable with 18 months of good payment history.

 

 Q: How do I change my paper bill option?

A: To update your email address, please send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide your name, phone number and last 4 digits of Social Security number on your account so we may change your email address. You can view your bill online each month, print it from your online session, or download it to your computer for printing at a later date. If you receive a paperless bill, you will be notified via email each month when your statement is available online.

 

 Q: How do I change my paperless bill option?

A: To update your paperless bill option, please send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide your name, phone number and last 4 digits of Social Security number on your account, then provide any changes you would like performed.

 

 Q: What are my bill payment options?

A: You may choose from the following options:

  • Pay online using a credit card, debit card or e-check
  • Pay over the phone 24/7 using a credit card, debit card or check by calling 281-356-5347
  • Mail a payment to our office at PO Box 409, Tomball, TX 77377
  • Make a payment at any Checkfree Pay Station
    • Please have a copy of your current Quadvest/Ranch bill available for this payment transaction.
    • You will not be able to pay new accounts, late payments or disconnect nonpayment bills.
    • Payments generally take 3 to 5 business days to post to your account.
  • Deliver a payment to our office Blue Drop box at 26926 FM 2978, Magnolia, TX 77354

 

Boil Water Notice

 

Q: What do I need to do when a Boil Water Notice is in effect?

A: Boil your water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc...).  To boil water: Fill a pot with water and heat until bubbles come from the bottom to the top of pot.  Let boil for 2 minutes after water reaches rolling boil.  Turn off heat source and let the water cool.  Pour the water into a clean container with a cover for storage. 

Click here for other Boil Water Notice Tips.

 

Consumer Confidence Reports

 

Q: When do I get the new CCR?

A: CCRs are due by July 1

 

Q: Where can I find my CCR?

A: Under the CCR tab on our website.  Or click here.

 

Other

 

Q. How do I read my Water Meter?

A. Click here.