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AUTOPAY & BILLING QUESTIONS

When is my water bill due?

Water bills are issued 16 days before the due date. Depending on your subdivision, your bill will be due on the 7th, 14th, 21st, or 28th of each month.

Due on 7th

Bella Vista
Camino Real
Decker Prairie – Sewer Grand San Jacinto Jacob’s Reserve
Lone Star Ranch
Mavera
Montgomery Trace Northcrest Ranch 1, 2, 3 Pine Acres
Ranch San Vicente Red Oak Ranch
Rockrose Ranch
Royal Vista
Sendera Ranch
Summerset Estates Texas Grand Ranch Villa Nueva
Windcrest Farms
Bauer Landing
Bauer Meadows
Binford Creek
Bridlewood

Due on 14th

Estates Brazos Lakes
Butlers Bend
Clear Creek
Creekside Court
Cypress Green
Decker Oaks Estates Enclave at Dobbin
Estates of Clear Creek Hockleywood
Indigo Lake Estates Indigo Trails
Mill Creek
Oakberry Trails
Olympia Falls
Sawmill Estates
Stokesbury
Sunset Valley
Trails at Cochran
Vacek Country Meadow Vacek Pointe
Village of Decker

Due on 21st

Oaks Wild Rye
Williams Landing
Aurora
Benders Landing
Benders Landing Estates Creekside Village
Everly
Fairhaven
Flagstone
Freeman Ranch
Katy Hockley
Lake House
Sunterra
Sunterra Lakes
Redbud
Campwood
Canterbury Ranch Colony at Pinehurst Decker Farms
Lake Windcrest Magnolia Reserve McCall Sound
Mostyn

Due on 28th

Manor Oakwood
Rosehill Lake
Rosehill Meadow Sierra Woods
Sonoma Ridge
Sweetwater Ridge

Can you help me understand my first bill?

On your first utility bill, you’ll find:

  • Usage charges
  • Pass-through fees
  • Partial billing for services from activation to the last meter reading
  • One-time transfer fee
  • Possibly a refundable deposit fee, contingent on 18 months of good payment history.

For a detailed breakdown of your bill, click here.

What is a pass-thru fee?

A pass-thru fee is a third-party charge that Quadvest collects and remits to the appropriate agency. This fee is billed monthly based on your water usage.

These water pass-through gallonage charges are filed and approved annually by the PUC as part of the Quadvest tariff. Utilities pay these fees to government agencies and then collect the funds from their customers. The pass-thru fee is charged 1,000 gallons of water used and is imposed by non-affiliated third-party water suppliers or underground water districts that have jurisdiction over Quadvest. For our customers, this includes:

  • Bluebonnet GCD
  • Brazoria County GCD
  • City of Rosenberg
  • North Fort Bend Water Authority
  • West Harris County Regional Water Authority
  • North Harris County Regional Water Authority
  • Harris-Galveston Subsidence District
  • Lone Star GCD
  • San Jacinto River Authority

View Current Fees/Rates Below:

What are the names of our conservation groups?

The conservation groups include:

  • Bluebonnet GCD
  • Brazoria County GCD
  • City of Rosenberg
  • North Fort Bend Water Authority
  • West Harris County Regional Water Authority
  • North Harris County Regional Water Authority
  • Harris-Galveston Subsidence District
  • Lone Star GCD
  • San Jacinto River Authority
Why is the pass-thru fee so high?

The pass-thru fee may seem high because it reflects charges from third-party agencies that supply or regulate water for our area. These fees are approved annually by the PUC and are based on water usage. Quadvest collects these fees and remits them directly to the respective agencies, such as water authorities and conservation districts, which set the rates to cover their operational and infrastructural costs.

Is the PTF a temporary fee?

No, the PTF is not a temporary fee. It will be assessed until the water authorities achieve their goals. Given that groundwater management is a long-term process, we expect these district fees to remain in place for the foreseeable future.

PAYMENT OPTIONS

What are my payment options?

You have several payment options:

  • Online at www.quadvest.comhots.us1.wpcs.io
  • Automated phone system by calling 281-356-5347
  • Mail a check or money order to:
    • Quadvest, LP. Dept #41993
    • PO Box 650020, Dallas, Texas, 75265-0020
  • Visit any CheckFree payment location
  • Drop it off at our offices Monday through Friday between 8:00AM and 4:30PM
    • Quadvest, LP
    • 26926 FM 2978, Magnolia, Texas, 77354

Click here to view all payment options.  For the Spanish version, click here.

How do I make a payment through the automated phone system?

For guidance on making a payment through the automated phone system, please click here.

How do I make a one-time payment?

Click button below for tutorial.

Watch Tutorial
How do I enroll in autopay?

You can enroll in autopay by:

Customer Portal
How do I enroll in paperless billing?

You can change your bill preferences (paper/paperless) along with account and billing information through the Customer Portal.

Customer Portal
Does Quadvest offer any financial aid/relief for bill payment?

Quadvest does not offer any financial aid currently, but we work with various organizations that can provide aid/relief. If you are experiencing difficulties with bill payments, please reach out to our customer service team for assistance or view the list of resources below.

 

Harris County:

  • St. Vincent DePaul Society, Tomball: 281-351-8106
  • Tomball Emergency Assistance Ministries: 281-351-6700
    • Zip codes 77375-77377 & Tomball ISD
  • Society of St. Stephen: 281-359-7722

 

Montgomery County:

  • Montgomery County Emergency Assistance: 936-539-9211 or 281-577-8979
  • Society of Samaritans, Magnolia: 281-259-8452
  • Interfaith of The Woodlands: 281-367-1230
  • Society of St. Vincent DePaul at St. Anthony’s: 281-466-1920
  • St. Vincent DePaul STS – Simon & Jude Church: 281-292-6002
    • Zip codes 77380-77386
  • Hands Up Community Assistance Center: 936-539-1096, ext. 4417

 

Liberty County:

  • St. Mary’s Catholic Church: 281-592-2985
  • First Baptist Church of Plum Grove (members only): 281-689-7696
  • Mission: 281-354-1200
  • Spirit of Sharing, Inc. (SOS): 936-336-6602

 

Rosenburg:

  • Volunteers of America Texas (chupik house): 281-341-1172
  • Brazos Valley Community Action Program: 936-856-7036

 

Katy:

  • Katy Christian Ministries: 281-391-5261

Disconnection for Nonpayment

What is a Disconnect Letter?

A disconnect letter from Quadvest is a notice mailed to customers, giving them an additional 10 days to pay their overdue bill. If the bill remains unpaid after this period, the water and/or sewer service may be disconnected.

Why am I receiving a Disconnect Letter?

You received a disconnect letter because payment was not received by the due date. As a result:

  • A 10-day disconnect letter is mailed to you
  • A late fee of 10% or $5.00 (whichever is greater) is assessed

 

If payment is not made by the disconnect date shown on the letter, your service will be disconnected. All past due amounts and any additional fees must be paid before service can be reinstated.

If my water is shut off for non-payment, how long will it take to have the service turned back on?

If your water is shut off for nonpayment, service is typically restored within 36 hours after you pay your balance and all required fees.

 

To reestablish service after disconnection:

  • Pay a reconnect fee of $25 for water and/or $25 for sewer
  • Pay a $50 water deposit and/or $50 sewer deposit if one is not already on file
  • Settle the entire past-due balance
  • If a Service Agreement is not on file, complete one before service is restored