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AUTOPAY & BILLING QUESTIONS
Water bills are issued 16 days before the due date. Depending on your subdivision, your bill will be due on the 7th, 14th, 21st, or 28th of each month.
| DUE ON 7TH | DUE ON 14TH | DUE ON 21ST | DUE ON 28TH |
| Bella Vista | Bauer Landing | Benders Landing | Campwood |
| Camino Real | Bauer Meadows | Benders Landing Estates | Canterbury Ranch |
| Decker Prairie (Sewer) | Brazos Lakes | Creekside Village | Colony at Pinehurst |
| Grande San Jacinto | Bridlewood Estates | Flagstone | Decker Farms |
| Jacob’s Reserve | Binford Creek | Freeman Ranch | Lake Windcrest |
| Lonestar Ranch | Clear Creek Forest | Katy Meadows | Magnolia Reserve |
| Montgomery Trace | Creekside Court | Lake House | McCall Sound |
| Northcrest Ranch 1 | Decker Oaks Estates | Lakes of Fairhaven | Mostyn Manor |
| Northcrest Ranch 2 & 3 | Enclave at Dobbin | Redbud | Mostyn Springs |
| Pine Acre Trails | Estates of Clear Creek | Rosehill Lake | |
| Rancho San Vicente | Hockelywood | Rosehill Meadows | |
| Red Oak Ranch | Indigo Lake Estates | Sierra Woods | |
| Rockrose Ranch | Indigo Trails | Sonoma Ridge | |
| Royal Vista (Sewer) | Mill Creek | Sweetwater Ridge | |
| Sendera Ranch | Olympia Falls | ||
| Summerset Estates | Stokesbury | ||
| Texas Grand Ranch | Sawmill Estates | ||
| Villa Nueva | Trails at Cochran | ||
| Windcrest Farms | Vacek Country Meadows | ||
| Vacek Pointe | |||
| Village of Decker Oaks | |||
| Williams Landing |
On your first utility bill, you’ll find:
- Usage charges
- Pass-through fees
- Partial billing for services from activation to the last meter reading
- One-time transfer fee
- Possibly a refundable deposit fee, contingent on 18 months of good payment history.
For a detailed breakdown of your bill, click here.
A pass-thru fee is a third-party charge that Quadvest collects and remits to the appropriate agency. This fee is billed monthly based on your water usage.
These water pass-through gallonage charges are filed and approved annually by the PUC as part of the Quadvest tariff. Utilities pay these fees to government agencies and then collect the funds from their customers. The pass-thru fee is charged 1,000 gallons of water used and is imposed by non-affiliated third-party water suppliers or underground water districts that have jurisdiction over Quadvest. For our customers, this includes:
- Bluebonnet GCD
- Brazoria County GCD
- City of Rosenberg
- North Fort Bend Water Authority
- West Harris County Regional Water Authority
- North Harris County Regional Water Authority
- Harris-Galveston Subsidence District
- Lone Star GCD
- San Jacinto River Authority
View Current Fees/Rates Below:
The conservation groups include:
- Bluebonnet GCD
- Brazoria County GCD
- City of Rosenberg
- North Fort Bend Water Authority
- West Harris County Regional Water Authority
- North Harris County Regional Water Authority
- Harris-Galveston Subsidence District
- Lone Star GCD
- San Jacinto River Authority
The pass-thru fee may seem high because it reflects charges from third-party agencies that supply or regulate water for our area. These fees are approved annually by the PUC and are based on water usage. Quadvest collects these fees and remits them directly to the respective agencies, such as water authorities and conservation districts, which set the rates to cover their operational and infrastructural costs.
No, the PTF is not a temporary fee. It will be assessed until the water authorities achieve their goals. Given that groundwater management is a long-term process, we expect these district fees to remain in place for the foreseeable future.
PAYMENT OPTIONS
You have several payment options:
- Online at www.quadvest.comhots.us1.wpcs.io
- Automated phone system by calling 281-356-5347
- Mail a check or money order to:
- Quadvest, LP. Dept #41993
- PO Box 650020, Dallas, Texas, 75265-0020
- Visit any CheckFree payment location
- Find a location near you by visiting, https://www.checkfreepay.com/en/payment-locator.html
- Drop it off at our offices Monday through Friday between 8:00AM and 4:30PM
- Quadvest, LP
- 26926 FM 2978, Magnolia, Texas, 77354
Click here to view all payment options. For the Spanish version, click here.
For guidance on making a payment through the automated phone system, please click here.
Click button below for tutorial.
You can enroll in autopay by:
You can change your bill preferences (paper/paperless) along with account and billing information through the Customer Portal.
Quadvest does not offer any financial aid currently, but we work with various organizations that can provide aid/relief. If you are experiencing difficulties with bill payments, please reach out to our customer service team for assistance or view the list of resources below.
Harris County:
- St. Vincent DePaul Society, Tomball: 281-351-8106
- Tomball Emergency Assistance Ministries: 281-351-6700
- Zip codes 77375-77377 & Tomball ISD
- Society of St. Stephen: 281-359-7722
Montgomery County:
- Montgomery County Emergency Assistance: 936-539-9211 or 281-577-8979
- Society of Samaritans, Magnolia: 281-259-8452
- Interfaith of The Woodlands: 281-367-1230
- Society of St. Vincent DePaul at St. Anthony’s: 281-466-1920
- St. Vincent DePaul STS – Simon & Jude Church: 281-292-6002
- Zip codes 77380-77386
- Hands Up Community Assistance Center: 936-539-1096, ext. 4417
Liberty County:
- St. Mary’s Catholic Church: 281-592-2985
- First Baptist Church of Plum Grove (members only): 281-689-7696
- Mission: 281-354-1200
- Spirit of Sharing, Inc. (SOS): 936-336-6602
Rosenburg:
- Volunteers of America Texas (chupik house): 281-341-1172
- Brazos Valley Community Action Program: 936-856-7036
Katy:
- Katy Christian Ministries: 281-391-5261
Disconnection for Nonpayment
A disconnect letter from Quadvest is a notice mailed to customers, giving them an additional 10 days to pay their overdue bill. If the bill remains unpaid after this period, the water and/or sewer service may be disconnected.
You received a disconnect letter because payment was not received by the due date. As a result:
- A 10-day disconnect letter is mailed to you
- A late fee of 10% or $5.00 (whichever is greater) is assessed
If payment is not made by the disconnect date shown on the letter, your service will be disconnected. All past due amounts and any additional fees must be paid before service can be reinstated.
If your water is shut off for nonpayment, service is typically restored within 36 hours after you pay your balance and all required fees.
To reestablish service after disconnection:
- Pay a reconnect fee of $25 for water and/or $25 for sewer
- Pay a $50 water deposit and/or $50 sewer deposit if one is not already on file
- Settle the entire past-due balance
- If a Service Agreement is not on file, complete one before service is restored