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- Once payment has been received, Quadvest will provide a payment verification letter that is required by the County to obtain a building permit, which is obtained from the County Courthouse.
- Once the Customer ties into the sewer main, Quadvest will need to be notified to perform a Sewer Tap Inspection to ensure the tie-in is completed to plumbing standards, proper materials are used, clean outs, and the slope from the home is appropriate.
- Proof of Residency – We require proof of residency to ensure accurate billing and service setup. Documents that are considered proof of residency are:
- Lease Agreement
- Government ID
- Closing Documents
- Additional Documents – depending on the service, you may be required to submit additional documents. Some of those services needing additional documentation are:
- Grease/Grit Traps
- Backflow Certification
- CSI (Customer Service Inspection)
- If you need a list of Inspectors, please click here.
- STI – Sewer Tap Inspection
- If there is ONE stationary zero, Do Not read LAST TWO moveable digits.
- If there are TWO stationary zeroes, do Not Read LAST moveable digit.
- If there are THREE stationary zeroes, Read ALL movable digits.
What the Numbers Mean
We only bill in thousands, we DO NOT ROUND UP!
For meters with a sweep arm, sometimes the last number(s) of the odometer are non-rotating or printed on the dial face. The fixed zero number(s) are represented by the rotating sweep hand. The silver disk in the middle of the register is the leak indicator. If water is running in the home, this will spin. To determine if you have a leak, shut off all water to the home, spigot, faucets, etc. If this indicator is still spinning, this indicates you have a leak – which is the customers’ responsibility.
There are several reasons why leaks occur in a utility’s water systems and in customers’ homes or property. To check if your water meter has a leak, follow these steps:
- Locate Your Water Meter: Typically, your water meter is located near the curb in front of your house, in a meter box.
- Turn Off All Water: Ensure no water is being used inside or outside your home. This includes faucets, toilets, irrigation systems, and appliances.
- Read the Meter: Note the numbers on the water meter. Pay attention to the sweep hand or small dial (often called a leak indicator) that moves with even small amounts of water usage.
- Wait and Observe: Leave the water off for at least 1-2 hours, then check the meter again. If the numbers have changed or the leak indicator has moved, you likely have a leak.
- Check for Common Leaks: Inspect common sources of leaks, such as toilets, faucets, and irrigation systems. Toilets are often the most common source; add a few drops of food coloring to the tank and wait 15 minutes. If color appears in the bowl, the toilet is leaking.
- Consult a Professional: If you’re unable to find the leak or if the leak is significant, it’s advisable to consult a professional plumber for further assistance.
The most common reasons for water leaks in a customer’s home or property include:
- Leaking Toilets: Often caused by a faulty flapper or fill valve, which can waste a significant amount of water over time.
- Dripping Faucets: Worn-out washers or gaskets are usually the culprits behind leaking faucets, leading to a constant drip that can add up.
- Irrigation System Leaks: Broken sprinkler heads, cracked pipes, or faulty valves in outdoor irrigation systems can cause significant water loss.
- Pipe Leaks: Corrosion, freezing, or physical damage can cause pipes to leak, often behind walls or under floors, making them harder to detect.
- Water Heater Leaks: Sediment build-up or a corroded tank can lead to leaks around the base of the water heater.
- Worn-Out Hose Bibs: Outdoor spigots or hose bibs can leak due to wear and tear, especially after winter when freezing temperatures can cause damage.
- Malfunctioning Appliances: Dishwashers, washing machines, and refrigerators with water dispensers or ice makers can develop leaks due to faulty connections or hoses.
Regular maintenance and timely repairs can help prevent these common issues and minimize water waste. If you suspect a leak, it’s important to address it promptly to avoid higher water bills and potential damage to your property.
Example of what is considered a customer’s home/property:
A data log is a record or chart that monitors the usage of a specific meter over time. It can provide detailed insights into daily or hourly consumption patterns, helping you to better understand and manage your usage.
You can request a data log if you haven’t had any usage in the past 12 months and have questions about your consumption patterns.
A data log provides information on your water usage, showing the meter readings for specific dates or over a certain time frame. It details how much water was used each day. However, it does not specify where the water was used.
When “LEAK” appears on the data log, it indicates that the meter has run continuously for 24 hours without stopping for at least 3 consecutive hours. This could have occurred on just one day or on multiple days between the read dates.
No, a data log cannot pinpoint the exact day a leak started or ended. It will only indicate a potential leak on the day we obtain meter reads for billing purposes.
It typically takes up to 7 business days for our field team to obtain the data log and send it to Harmony.
Flushing is a procedure used by Quadvest to enhance water quality and reduce discoloration. It involves systematically opening and closing hydrants or flush valves, section by section, to push water through the pipes at high velocity. This process helps remove mineral sediment buildup until the water runs clear.
It’s important to note that water discharged during system flushing does not pass through your meter, so customers are not billed for this water. Quadvest performs flushing through designated flush valves located throughout the district to maintain water quality standards.
Flushing operations can vary in duration, lasting from a few minutes to several hours. While flushing is underway, you may notice temporary fluctuations in water pressures and/or discolored water.
No, flushing does not pose a hazard. Occasionally, you may notice reddish or yellowish water after we flush the system. This discoloration occurs when accumulated mineral sediment is stirred up and pushed into your household pipes during flushing. This condition is temporary and does not present a health hazard. To resolve it, simply open a valve or water spigot outside your house for a few minutes to flush your own household lines.
